Frequently Asked Questions

Below is a collection of questions patients, family members, and guests may have about Pinnacle Hospital. We hope this provides you with answers to many of your questions, but please don't hesitate to contact Pinnacle with additional questions. You may click here to send your question to Pinnacle, or you may call our Patient Access department at (219)756-2100.

Where is Pinnacle Hospital located?
Pinnacle Hospital is located on 93rd Avenue, just east of Broadway and west of Mississippi in Crown Point, Indiana (west of I-65, just south of the Junction of I-30 and I-65.) The physical address is 9301 Connecticut Drive, Crown Point.

What do I do if I need a wheelchair, crutches, walker, etc?
If you have special needs, please call our Patient Access department at 219-756-2100 and we will make arrangements to assist you upon your arrival. We are happy to provide all types of accommodates that will make your visit with us more comfortable.

Do I come in the main entrance if I am having surgery?
Yes. You will find ample parking just steps away from Pinnacle's front door. Check in at the front desk with one of our friendly and knowledgeable Reception/Registration representatives.

Where does my family wait while I am in surgery?
Family waiting is located in the main lobby of the hospital. Light refreshements, coffee, e-nook readers and a television are available.

What should I bring with me when I come to the hospital?
We provide a brief list of things many of our patients have found they needed during their stays with us. You can access this list now. We suggest that you talk with your doctor and find out if there is anything he or she specifically needs you to bring to the hospital.

Are there private rooms available and are guests allowed to stay overnight in the room?
At Pinnacle, we only offer private rooms, allowing us to tailor your experience to your needs. Parents are always welcome to stay with their children. Special arrangements may also be made for guests to spend the night in a patient's room upon request.

What are visiting hours?
Visitors are welcome at Pinnacle from 12 noon to 8 p.m. Please remember that rest is an important part of recovery. Your visits should be determined by how your loved one is feeling. It is also important to note that if you will be arriving at the hospital after 8 p.m. or leaving after that time, you will need to use the entrance on the southeast side of the building.

What is the main phone number for the hospital and how do I reach a patient's room?
The main number for the hospital if (219)756-2100. You may reach a patient's room in two ways. If you know the suite number your loved one is in, click here for a directory of telephone numbers to each individual room. If you do not know what room the guest is in, please call (219)756-2100 and we will connect you to the individual's room.

What kinds of insurance do you accept and how do I know if my insurance is accepted?
Pinnacle Hospital accepts the following insurance companies:

  • Aetna
  • American Community Mutual Insurance Company
  • Anthem Blue Cross/Blue Shield (except IWN/YRK/YRH/XOH which are Local 395, and HMO)
  • Cigna Healthcare
  • Coventry Healthcare
  • First Heatlh
  • Integrated Health Plan
  • Medicare
  • Medicaid (Traditional, Care Selct, MHS, HIP)
  • MultiPlan
  • Private Health Care Systems (PHCS)
  • United Healthcare
  • UMR-Unite Heatlh

If you do not see your healthcare plan on this list, please call our insurance verifier at 219-796-4105, as things may have changed.

Does Pinnacle bill Medicare?
Yes, Pinnacle Hospital is a participating member of the Medicare program. Our business office will file your claims with the Medicare office.

Does Pinnacle participate in Medicaid? Yes, Pinnacle Hospital began accepting some forms of Medicaid in 2013 (Traditional, Care Select, MHS and HIP)