Patient Care Services

Frequently Asked Questions

Below is a collection of questions patients, family members, and guests may have about Pinnacle Hospital. We hope this provides you with answers to many of your questions, but please don’t hesitate to contact Pinnacle with additional questions. You may click here to send your question to Pinnacle, or you may call (219)756-2100.

Where is Pinnacle Hospital located?
Pinnacle Hospital is located in Crown Point, Indiana, at the corner of 93rd Avenue and Connecticut just west of I-65, just south of the Junction of I-30 and I-65.

What do I do if I need a wheelchair, crutches, walker, etc?
If you have special needs, please call us at 219-756-2100 and we will make arrangements to assist you upon your arrival. We are happy to provide all types of accommodates that will make your visit with us more comfortable.

Do I come in the main entrance if I am having surgery?
Yes. You will find ample parking just steps away from Pinnacle's front door. Also, as a convenience for our guests, free valet parking is available.

Where does my family wait while I am in surgery?
Family waiting is located in the main lobby of the hospital.

What should I bring with me when I come to the hospital?
We provide a brief list of things many of our patients have found they needed during their stays with us. You can access this list now. We suggest that you talk with your doctor and find out if there is anything he or she specifically needs you to bring to the hospital.

Are there private rooms available and are guests allowed to stay overnight in the room?
At Pinnacle, we only offer private rooms, allowing us to tailor your experience to your needs. Parents are always welcome to stay with their children. Special arrangements may also be made for guests to spend the night in a patient’s room upon request.

What are visiting hours?
Visitors are welcome at Pinnacle from 12 noon to 8 p.m. Please remember that rest is an important part of recovery. Your visits should be determined by how your loved one is feeling. It is also important to note that if you will be arriving at the hospital after 8 p.m. or leaving after that time, you will need to use the Pinnacle Urgent Care entrance, which is on the southeast side of the building.

What is the main phone number for the hospital and how do I reach a patient’s room?
The main number for the hospital if (219)756-2100. You may reach a patient's room in two way. If you know the suite number your loved one is in, click here for a directory of telephone numbers to each individual room. If you do not know what room the guest is in, please call (219)756-2100 and we will connect you to the individual's room.

What kinds of insurance do you accept and how do I know if my insurance is accepted?
Our business office precertifies all of our guests and we work with all insurances offered, except Medicaid. Please call our business office at (219)796-4100 if you would like to visit with a member of our staff about your particular insurance.

Does Pinnacle bill Medicare?
Yes, Pinnacle Hospital is a participating member of the Medicare program. Our business office will file your claims with the Medicare office.