My father...recently spent several days at your hospital.  Our experience there could not have been more positve.  I work in management in the veterinary field, and have spent the last 9 months working with a consultant, specifically on developing a culture and writing a vision statement  that our staff can live out each day.  I  don't know if you have intentionally taught this, but your staff has already achieved what we are striving for. While your medical care was excellant, it was everything beyond that, that meant so much.  The staff very much worked as a team, they were proactive in their patient care, not afraid to make suggestions to the Drs, and included us in each step of the process.  Every staff person we passed in the hallway greeted us, the facilities manager stopped by everyday and even sent my mom breakfast one morming, nurses and aides would stop by at the end of their shift to tell us goodbye and let us know when the would be back in.  That culture is what will make you the best in the field.  I wish I could remember everyones name, but I have to mention Claire and Khrisna.  They were professional and kind, and gave their very best to my dad.  I came back to work, and told my staff that it's all the little things that add up to creating a positive experience in a persons life.  Please pass along my families gratitude to the staff.

Sincerly,
Kim G.

The staff in the urgent care were very good with my 23 month old daughter.

Michelle P.

If it is at all possible to have a "good" time being ill, I had one while a patient at Pinnacle. I believe the combination of caring, compassionate nurses and other health care providers, coupled with great food really helped take the edge off a hospital stay that was neither planned nor expected.

Again, while doctors provide the direction for treatment, I believe the nurses there were extraordinary, everyone on every shift! Hospital management making a "bed check" to ensure all was well is another welcomed and bright spot to any extended stay.

What a wonderful change of pace for anyone needing hospitalization.

David W.